Edurealm
New
Customer Success
Support the schools that use SCL and show new ones what it can do — customer success and presales in one role.
- Team: Customer Support
- Workplace: Cairo · On site
- Employment type: Full-time
We are seeking a passionate and tech-savvy individual with a strong background in customer success and presales to join our team at SCL School Communication & Learning Management System. The ideal candidate should have a keen interest in learning and a solid understanding of technology, particularly in the edutech or education sector.
Key Responsibilities
- Customer Success:
- Provide excellent customer support, addressing inquiries and issues promptly and effectively.
- Demonstrate a deep understanding of our product to assist customers in utilizing it optimally.
- Communicate fluently in English, ensuring a high level of customer satisfaction.
- Presales:
- Engage potential clients by showcasing our product features and benefits.
- Conduct product demonstrations to highlight the value proposition to clients.
Requirements
- Passion for learning and a strong understanding of technology.
- Fluent in English with excellent communication skills.
- Proven experience in supporting customers and demonstrating products.
- Knowledge of the edutech or education sector is highly desirable.
- Presales experience with a minimum of 3 years in a similar role.
- Online Meeting Proficiency:
- Demonstrate the ability to conduct effective online meetings with clients.
- Utilize online communication tools to connect with clients, showcase product features, and address their needs.
- Ensure a seamless and professional online meeting experience for potential clients.
What you’ll get
- Medical insurance Premium medical insurance providing comprehensive coverage for your health and peace of mind.
- Social insurance Social insurance benefits as per local regulations.
- Sales commissions & bonuses Competitive salary with attractive sales commissions and bonuses.
- Performance Award Motivating excellence through our Performance Award program.
- Growth & training Continuous professional development, training, and career growth opportunities.
- Great place to work An exceptional work environment where creativity and collaboration flourish.
- Easy to reach Our location is conveniently accessible with easy transportation options available nearby.